Frequently Asked Questions (FAQs)

  1. What products does Zak Home & Lighting sell?

Zak Home & Lighting offers a carefully selected range of quality products, including:

  • Lighting
  • Electrical Supplies
  • Homeware
  • Replacement Parts
  • Kitchenware
  • Giftware

We continuously update our catalogue with new and innovative products to meet the needs of homes and businesses across South Africa.

  1. Do you deliver throughout South Africa?

Yes. We deliver to most locations across South Africa using trusted courier partners.

Delivery times may vary depending on your location and product availability.

  1. How long does delivery take?

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery estimates exclude weekends and public holidays.

  1. How much does shipping cost?

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Parcel weight
  • Product dimensions

Any available free shipping promotions will be displayed on our website.

  1. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.

You can use this information to monitor your delivery status.

  1. What payment methods do you accept?

We accept secure online payments through trusted payment gateways.

Available payment methods may include:

  • Credit Cards
  • Debit Cards
  • Instant EFT
  • EFT (where available)
  • Other secure online payment methods offered during checkout
  1. Is online payment secure?

Yes.

All online payments are processed through secure payment providers using industry-standard encryption technology.

Zak Home & Lighting does not store your banking or card details.

  1. Can I change or cancel my order?

Orders can only be changed or cancelled before they have been processed for dispatch.

Please contact our customer support team as soon as possible if you need assistance.

  1. What should I do if I receive the wrong product?

If you receive an incorrect item, please contact us within 48 hours of delivery.

We will arrange for the correct product to be sent and organize collection of the incorrect item where applicable.

  1. What if my order arrives damaged?

If your order arrives damaged:

  • Take clear photographs of the packaging and product.
  • Contact us within 48 hours of receiving your order.
  • Do not discard the packaging until your claim has been reviewed.

We will work with you to resolve the issue as quickly as possible.

  1. What is your returns policy?

We accept returns on eligible products in accordance with our Returns Policy and applicable South African consumer laws.

Returned products should:

  • Be unused
  • Be in their original packaging
  • Include all accessories and documentation
  • Be returned within the applicable return period

Certain products may not be eligible for return due to hygiene, safety, or manufacturer restrictions.

  1. Do your products include warranties?

Many of our products are covered by manufacturer warranties.

Warranty periods vary depending on the product and manufacturer.

Warranty information will be provided where applicable.

  1. Are all products kept in stock?

We make every effort to maintain accurate stock levels.

Occasionally, products may become unavailable due to high demand or supplier shortages.

If this occurs, we will notify you promptly and offer an alternative product, backorder, or refund.

  1. Can I order products in bulk?

Yes.

We welcome wholesale and bulk purchase enquiries for businesses, contractors, developers, hospitality establishments, and retailers.

Please contact us for customized pricing and availability.

  1. Can I create an account?

Yes.

Creating an account allows you to:

  • Track your orders
  • Save delivery addresses
  • View previous purchases
  • Enjoy a faster checkout experience

Guest checkout is also available.

  1. How do I know if a product is available?

Each product page displays the latest stock availability.

If an item becomes unavailable after your order is placed, we will contact you promptly regarding your options.

  1. Do product colors match the images?

We strive to display product colors as accurately as possible.

However, actual colors may vary slightly due to monitor settings, lighting conditions, and manufacturing variations.

  1. How can I contact customer support?

If you need assistance with your order or have product enquiries, you can contact our customer support team.

Fill our Contact Us Form from our Contact Us Page

Our team will respond as quickly as possible during business hours.

  1. Why choose Zak Home & Lighting?

Customers choose Zak Home & Lighting because we offer:

  • High-quality products
  • Competitive pricing
  • Secure online shopping
  • Reliable nationwide delivery
  • Friendly customer support
  • A wide range of lighting, electrical, homeware, kitchenware, parts, and giftware products

We are committed to providing excellent service and quality products to customers across South Africa.