Privacy Policy
- Introduction
Welcome to Zak Home & Lighting. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website at https://zakhomeandlighting.com, purchase products from us, or otherwise interact with our business.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
We collect information that is necessary to provide our products and services efficiently.
2.1 Information You Provide
You may provide us with the following personal information:
-
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Delivery address
- Company name (where applicable)
- VAT number (where applicable)
- Order history
- Customer service enquiries and correspondence
2.2 Payment Information
Payments made through our website are processed by secure third-party payment providers.
For your security, Zak Home & Lighting does not store your credit card, debit card, banking credentials, or CVV information.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Website usage statistics
- Pages visited
- Referring websites
- Cookies and similar technologies
- How We Use Your Information
Your personal information may be used to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Verify customer identity
- Process payments securely
- Manage your online account
- Respond to enquiries and customer support requests
- Provide invoices and transactional communications
- Improve our website, products and services
- Detect, investigate and prevent fraud
- Maintain website security
- Comply with legal and regulatory obligations
- Conduct internal reporting and business analytics
Where you have provided your consent, we may also use your information to send marketing communications regarding new products, promotions and special offers.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
- Legal Basis for Processing
We process personal information where:
- It is necessary to fulfil a contract with you;
- You have provided your consent;
- Processing is required to comply with legal obligations;
- Processing is necessary to protect our legitimate business interests, provided those interests do not override your rights and freedoms.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies enable us to:
- Remember customer preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyze visitor behavior
- Measure marketing effectiveness
- Enhance website security
You may disable cookies through your browser settings. However, certain features of the website may not function correctly if cookies are disabled.
- Disclosure of Personal Information
We do not sell, rent or trade your personal information.
We may disclose your personal information only where necessary to trusted third parties, including:
- Payment service providers
- Courier and logistics companies
- Website hosting providers
- Cloud storage providers
- IT support providers
- Marketing service providers
- Professional advisers
- Government authorities where required by law
All third-party service providers are required to maintain appropriate confidentiality and security standards.
- International Transfers
Certain third-party service providers may process personal information outside South Africa.
Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal information receives protection consistent with applicable privacy legislation.
- Data Security
Zak Home & Lighting implements appropriate technical and organizational security measures to protect personal information against:
- Unauthorized access;
- Accidental loss;
- Misuse;
- Alteration;
- Destruction; and
- Unlawful disclosure.
Security measures include, where appropriate:
- SSL encryption
- Secure payment gateways
- Restricted employee access
- Password protection
- Firewall and server security
- Regular software updates
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services;
- Comply with tax and legal obligations;
- Resolve disputes;
- Enforce our agreements; and
- Maintain business records.
When personal information is no longer required, it will be securely deleted or anonymised.
- Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally permissible;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent;
- Request information regarding how your personal information is processed;
- Lodge a complaint with the Information Regulator (South Africa).
Requests may be submitted using the contact details provided below.
- Third-Party Websites
Our website may contain links to third-party websites for your convenience.
Zak Home & Lighting is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of those websites before providing any personal information.
- Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in legislation, technology or our business operations.
Any updates will be published on this page together with the revised effective date.
Continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.
- Contact Information
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:
Zak Home & Lighting
Website: https://zakhomeandlighting.com
Email: [Your Email Address]
Telephone: [Your Phone Number]
Business Address: [Your Business Address]
POPIA Compliance
Zak Home & Lighting is committed to processing all personal information lawfully, fairly and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA).
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa) or contact us so that we may resolve your concerns promptly.